Terms and Conditions

1. Agreement and Scope

These Terms of Use govern your access to and use of Aerivon websites, software, AI agents, and related services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.

2. Eligibility and Account Access

You must be legally able to enter a binding agreement and provide accurate account and billing information. You are responsible for activity under your account and for maintaining credential security.

3. Permitted Use

Subject to these Terms, you may use the Services for lawful business operations, including lead capture, customer response automation, and workflow support.

4. Prohibited Conduct

You may not use the Services for illegal, harmful, deceptive, abusive, infringing, or unauthorized activity. This includes fraud, spam campaigns, unlawful automated outreach, attempted security bypass, reverse engineering where prohibited by law, and interference with service integrity.

5. Customer Content

You may provide data, prompts, call workflows, and business information (“Input”), and receive AI-generated responses and outputs (“Output”). As between you and Aerivon, you retain ownership of Input and your rights in Output, subject to applicable law and third-party rights.

6. License to Operate the Service

You grant Aerivon a limited license to use Input and related business data as needed to provide, maintain, secure, and improve the Services, enforce policies, and comply with legal obligations.

7. AI Limitations and Accuracy

AI systems are probabilistic and may generate incomplete, incorrect, or offensive outputs. You are responsible for reviewing outputs and deciding suitability for your use case, especially where legal, financial, medical, employment, housing, or other sensitive decisions are involved.

8. Third-Party Services

The Services may integrate third-party providers (for messaging, telephony, hosting, analytics, or infrastructure). Those providers are subject to their own terms and policies, and Aerivon is not responsible for third-party platform terms.

9. Fees, Billing, and Renewals

Paid plans require current billing details and timely payment. Unless otherwise agreed in writing, recurring services may renew automatically until canceled. Fees are non-refundable except where required by law or expressly stated in a signed service agreement.

10. Suspension and Termination

You may stop using the Services at any time. Aerivon may suspend or terminate access for policy violations, legal requirements, non-payment, security risks, or abuse. We may also discontinue or modify features with reasonable notice when feasible. Unless otherwise agreed in writing, termination for convenience by either party requires at least 15 days’ prior written notice.

11. Intellectual Property

Aerivon and its licensors retain all rights in the Services, software, branding, and related materials. Except as expressly allowed, no license is granted to copy, modify, distribute, or create derivative works from Aerivon intellectual property.

12. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Aerivon does not provide a guaranteed uptime service level agreement unless explicitly set out in a signed contract.

13. Limitation of Liability

To the fullest extent permitted by law, Aerivon will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Aggregate liability will not exceed amounts paid by you to Aerivon for the affected Services in the 12 months preceding the claim.

14. Indemnification

If you are a business user, you agree to indemnify and hold harmless Aerivon, affiliates, and personnel from claims, damages, and costs (including reasonable legal fees) arising from your use of the Services, Content, or breach of these Terms.

15. Dispute Resolution and Governing Law

Before formal proceedings, the parties will attempt good-faith informal resolution. Unless otherwise required by law or contract, disputes are governed by California law, and venue lies in state or federal courts located in San Francisco, California.

16. Changes to Terms

Aerivon may update these Terms from time to time. Material changes will be posted on this page with a revised effective date and, where reasonably practicable, at least 15 days’ advance notice. Continued use of the Services after an update means you accept the revised Terms.

17. Contact

For legal, compliance, or contractual inquiries, contact sales@aerivon.dev.